Refund policy

Here at Xshore Clean, we want to exceed your expectations. For this reason, we are here to answer your questions and be of assistance. Our Customer Service Team is available Monday-Thursday 8am-6pm and Fridays until 5pm EST (excluding holidays). You can reach us by phone at 1-888-957-4419.

     *All claims must be made within 30 days from the ship date on your order. 

     

 Did your order arrive with one or more damaged products?

 We want to make it right! Please take a photo of the damaged product and send it to our Customer Service Team at info@xshoreclean.com or give us a call at 1-888-957-4419. Upon receiving your pictures, we will issue a refund for the damaged product or key a replacement at no cost to you.

     

Did your order arrive with the wrong items? 

We apologize for the inconvenience. If the items you received do not match the items you ordered, please give us a call at 1-888-957-4419 or email us at info@xshoreclean.com let us know about the issue. One of our Customer Service Team Members will be more than happy to assist you in correcting your order. 

 

Changed your mind about your order and wish to return the items? 

If your order is in the same condition you received it in (I.e. the packaging has not been opened. The candle has not been lit or the Laundry Detergent has not been used or open.) You can return your order for a refund. All items will need to be returned at your expense. Return shipping expenses are non-refundable. We ask that you include your name and order number along with the reason for your return. Once the return has been received, our Customer Service Team will issue a refund for the value of the items returned. Returns may be sent to the address below: 

Xshore Clean 

Attn Returns 

3201 Centre Parkway, Suite 500

Atlanta, Ga 30344

Returns must be submitted within 30 days from the ship date on your original order. If you have any questions regarding your return, please email us at info@xshoreclean.com or call 1-888-957-4419.