Shipping & Refunds – XSHORECLEAN
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Shipping & Refunds

Shipping charges start at $9.00 and will be applied at checkout valid on shipments to all U.S. States and territories including APO / FPO military bases. Not valid on 2nd Day Air Shipping.

Has My Order Shipped?

You will receive an email confirmation when your order is shipped. You can also check the shipment status of your order at any time by logging in to My Account and clicking Order History. If you checked out as a guest and would like to confirm the shipment status of your order, please contact Customer Service at 1-888-957-4419, Monday through Friday, 8AM - 5PM EST.

How Long Will It Take For My Order To Arrive?

Most orders are processed and shipped within 48 hours of order placement, but during high demand times, it can be considerably longer, so we always send an email confirmation with a tracking number when your order ships. Upon shipment, orders shipping UPS Ground will generally arrive within 1-5 business days dependent on delivery location.

When Do I Need To Have My Order Placed For Expedited Shipping?

2nd-Day Air orders must be received by 1 PM EST to be shipped out the same day.

How Do I Access My Tracking Information?

You will receive an email confirmation when your order is shipped, including tracking information. You can also track your order at any time by logging in to My Account and clicking Order History. If your order status is Shipped, click on Track This Item under the item description to retrieve your tracking number. If you checked out as a guest and would like a copy of your tracking information, please contact Customer Service at 1-888-957-4419, Monday through Thursday, 8am-6pm and Friday until 5pm  EST.

Can I Change My Shipping Address?

Because we start processing your order as soon as it is submitted, we cannot edit the shipping address on an existing order after it is submitted. For future orders, you can change the shipping addresses associated with your account at any time by selecting the Login link in the upper right corner of the website or the My Account link in the website footer, and then selecting Manage Addresses from the menu on the left of the page.

How Do You Calculate Shipping Charges?

There is a rate cost for each shipping method, 

REFUNDS AND CANCELLATIONS What Is Your Return Policy?

Here at Xshore Clean, we want to exceed your expectations. For this reason, we are here to answer your questions and be of assistance. Our Customer Service Team is available Monday-Thursday 8am-6pm and Fridays until 5pm EST (excluding holidays). You can reach us by phone at 1-888-957-4419.

     *All claims must be made within 30 days from the ship date on your order. 

     

 Did your order arrive with one or more damaged products?

 We want to make it right! Please take a photo of the damaged product and send it to our Customer Service Team at info@xshoreclean.com or give us a call at 1-888-957-4419. Upon receiving your pictures, we will issue a refund for the damaged product or key a replacement at no cost to you.

     

Did your order arrive with the wrong items? 

We apologize for the inconvenience. If the items you received do not match the items you ordered, please give us a call at 1-888-957-4419 or email us at info@xshoreclean.com let us know about the issue. One of our Customer Service Team Members will be more than happy to assist you in correcting your order. 

 

Changed your mind about your order and wish to return the items? 

If your order is in the same condition you received it in (I.e. the packaging has not been opened. The candle has not been lit or the Laundry Detergent has not been used or open.) You can return your order for a refund. All items will need to be returned at your expense. Return shipping expenses are non-refundable. We ask that you include your name and order number along with the reason for your return. Once the return has been received, our Customer Service Team will issue a refund for the value of the items returned. Returns may be sent to the address below: 

Xshore Clean 

Attn Returns 

3201 Centre Parkway, Suite 500

Atlanta, Ga 30344

Returns must be submitted within 30 days from the ship date on your original order. If you have any questions regarding your return, please email us at info@xshoreclean.com or call 1-888-957-4419.

 


How Do I Cancel Or Edit My Order?

Because we start processing your order as soon as it is submitted, we cannot cancel or edit your order after it is submitted. If you still have concerns, please contact Customer Service at 1-888-957-4419, Monday-Thursday 8am-6pm and Fridays until 5PM EST and we’ll make it right.

Why Was My Order Cancelled?

Unfortunately, from time-to-time we have to cancel an order or a portion of an order due to product being unavailable or out-of-stock at the time of shipment. Your order may also be cancelled if the shipping carrier was unable to complete the delivery or the shipment was damaged in transit. If your order is cancelled, you will receive an email confirmation and a full refund (including shipping and handling fees) will automatically be processed for the portion of the order that was cancelled. Please note, it may take up to 10 business days for the refund credit to appear on your credit card.

 

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